supar baji's Privacy Policy

This privacy policy ("Policy") applies to all members who use the services provided through the supar baji platform. When you use the supar baji website or app, register an account, or use any service, you are considered to have accepted the terms stated in this policy.

supar baji believes that protecting user information is a fundamental responsibility. This policy has therefore been written in plain and clear language so you can easily understand what is done with your data and why.

Alongside this policy, it is important to read the Terms and Conditions, as they describe the detailed terms of platform use that complement this policy.

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1.1 Scope of This Policy

This policy applies to all digital services of supar baji, including the main website, mobile application, live chat support channel, and email communications. Third-party websites or payment gateways may have their own privacy policies, for which supar baji is not responsible.

supar baji collects only the information necessary for operating services properly, meeting legal obligations, and improving the user experience. The types of information collected are described below:

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2.1 How Information Is Collected

Information is taken directly from you — through registration forms, the deposit process, or support chat. In addition, some information is collected automatically by monitoring your activity on the platform.

supar baji uses your information only for specific and legitimate purposes. Those purposes are clearly stated below:

3.1 Account Management and Verification

Identity information is used to confirm who you are and to maintain a secure account environment. Verifying date of birth is essential in particular to prevent access by those under 21.

3.2 Payment Processing

Financial information is required to carry out deposits and withdrawals. supar baji processes transactions via bKash, Nagad, Rocket, Upay, and bank transfer. No additional financial information is retained after a transaction is completed, beyond the necessary records.

3.3 Providing Customer Support

Contact information is used to communicate with you, resolve issues, and track support tickets. supar baji provides assistance in Bengali and English 24/7 via live chat and email.

3.4 Fraud Prevention and Security

Technical information is used to detect unauthorised access, fraudulent transactions, and multiple account registrations. This ensures a fair and secure environment for all members.

3.5 Service Improvement

supar baji analyses anonymous and aggregated usage data to improve platform performance and the gaming experience. No personal identity is linked to this analysis.

3.6 Compliance with Legal Obligations

Information may be used to meet the requirements of applicable laws and regulations, to respond to legitimate requests from authorities, and in the resolution of disputes.

supar baji does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

4.1 Payment Processors

Relevant financial information is shared with bKash, Nagad, Rocket, Upay, and banking institutions to complete transactions. These institutions operate under their own privacy policies.

4.2 Technology Service Providers

Limited information may be shared with technology partners who assist in operating the platform. These partners are required to comply with our privacy standards.

4.3 Legal Requirements

Information may be provided pursuant to a court order, a legitimate request from a government authority, or as part of a legal process. In such situations, supar baji makes every effort to notify the user in advance where possible.

4.4 Responsible Gaming Organisations

As part of the Responsible Gaming policy, if a user requests self-exclusion or signs of problem gambling are observed, relevant information may be shared with the appropriate support organisations.

supar baji uses cookies and similar technologies to run the platform smoothly and to personalise the user experience.

5.1 Essential Cookies

These cookies are used to maintain login sessions, verify security, and save information in forms. The platform cannot function properly without them and they cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences such as language, theme, or game filters. They make your experience more convenient and comfortable.

5.3 Analytical Cookies

Anonymous analytical cookies are used to understand which parts of the platform are used most and where there is room for improvement. This data is not personally identifiable.

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause issues when using some features of the platform.

6.1 Retention Period

All information is retained for as long as the account is active. Even after an account is closed, some information may be kept for a set period to meet legal obligations — particularly records of financial transactions.

6.2 Security Measures

supar baji uses industry-standard SSL encryption to keep data transmission secure. Information stored on servers is kept in an encrypted state and access is strictly controlled. Regular security audits are conducted.

6.3 Response to a Data Breach

In the event of a security breach, supar baji promptly notifies affected users and takes the necessary steps to limit the damage. Users are advised to change their password in such situations.

6.4 Employee Training

Access to user information is limited to relevant responsible employees only. All employees receive regular training on maintaining privacy.

As a supar baji member, you have the following rights over your own information:

To exercise any of the above rights or to find out more, you can visit our FAQ section, or contact the support team directly.

supar baji strictly prohibits account registration by anyone under 21. Age verification is mandatory at registration, and identity documents may be requested in cases of doubt.

If it becomes known that information about a minor has been collected by mistake, it is deleted immediately and the relevant account is permanently closed. Any parent or guardian wishing to report this can contact the support team.

supar baji reserves the right to partially or fully amend this privacy policy at any time. For significant changes, advance notice will be given via the registered email or through a notification on the platform.

Continuing to use the platform after an update will be considered as your acceptance of the revised policy. It is therefore recommended that you review this page regularly.

Our About Us page has more detailed information about supar baji's services, values, and operating principles.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. supar baji is committed to providing support 24 hours a day, 7 days a week.